Koa Policies

Terms of Use

Terms and Conditions

Please read these Terms carefully.

By visiting the Koa site, using any of our services or signing up for an account, you’re agreeing to these Terms, including our Privacy Policy, without any limitation or qualification, which will result in a legal agreement between you and Koa (“Agreement”). KOASAVE Africa Ltd is a Kenyan limited liability company with offices at Metropolitan Estate, 10 Riverside, Nairobi, Kenya.Below are a few definitions that should help you understand these.
Britam refers to Britam Asset Managers (Kenya) Limited, a limited liability company incorporated in accordance with the laws of Kenya and licensed with the Capital Markets Authority. Britam has partnered with Koa to provide you with access to its investment products (including collective investment schemes) for saving and investment purposes.
Account means a customer account held with a Third Party Partner to facilitate investment in the various investment products (where available) offered by the Third Party Partners.
Koa (“Koa,” “we,” or “us”) is an online saving platform (the “App”) that allows you to grow your money using our personalised goal-based savings platform (collectively, “the Services”), among other things.
Third Party Partners are any third parties such as financial services institutions and related entities that Koa partners with to provide you access to their investment products for saving and investment purposes.
T&Cs means Koa’s and Third Party Partners’ Terms and Conditions.The App is offered through our websites, app, and any other website or mobile application owned or product or service, operated or controlled by us (we’ll collectively refer to these as the “Koa Sites”).

Koa has employees, independent contractors, and representatives (“our Team”). As a customer of the Koa Sites or a representative of an entity that’s a customer, you’re a “Member” according to this Agreement (or “you”).These Standard Terms define the terms and conditions under which you’re allowed to use the Koa Sites in accordance with the Agreement, which in addition to our Privacy Policy and Cookie Policy, describe how we’ll treat your account and the data we collect and process about you, while you’re a Member. If you don’t agree to these Terms, you must immediately discontinue your use of the Koa Sites and Services.Some features of the Koa Sites are offered as add-ons to your Koa account (“Add-ons”). Unless expressly stated otherwise, these Terms apply to the use of Add-ons. Some Add-ons are intended for particular use cases and may also have additional terms or restrictions (“Additional Terms”). Additional Terms for Add-ons can be found on our Site and Members agree to the applicable Additional Terms at the time they choose to add the corresponding Add-on. Also, note that a Member’s account may have access to unique features of the Service based on their historical usage or status.Koa uses additional third parties to provide certain features of the Service, and, as a result, we are contractually obligated to make our Members aware of certain terms related to the use of such features. Therefore, you acknowledge and agree that by signing up for an account and using the Services, you are also bound by our Third Party Partners Terms of Use and Privacy Policies. As part of Koa’s partnership with Britam, you agreeing to the below T&Cs  will mean an acknowledgement and agreement to be bound by Britam’s Privacy Policy and Disclaimer below.

The policy can be found here: https://ke.britam.com/privacy-policy.](https://ke.britam.com/privacy-policy. The Disclaimer can be found here: Britam is regulated by the Capital Markets Authority. The indicative rate of return shall not be guaranteed and past performance does not guarantee future investment performance. The indicative rate of return is not fixed and may, as such, vary from time to time depending on the investment period and prevailing economic, political or social circumstances.If you download the App through the Apple App Store, Google Play or other app store or distribution platform (“App Provider”), you acknowledge and agree that: (i) these Terms are between us, and not with the App Provider, and that we are responsible for the Service, not the App Provider; (ii) the App Provider has no obligation to furnish maintenance and support services or handle any warranty claims; (iii) the App Provider is not responsible for addressing any claims you or any third party have relating to the App; and (iv) the App Provider is a third party beneficiary of these Terms as related to your use of the App, and the App Provider will have the right to enforce these Terms as related to your use of the App against you.

ACCOUNT Eligibility
In order to use the Service, you must:be at least eighteen (18) years old and able to enter into contracts;complete the account registration process;agree to these Terms;provide true, complete, and up-to-date contact and billing information;not be based in any other territory that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist-supporting” country;not be listed on any U.S. government list of prohibited or restricted persons; andprovide the following information:identification information relating to your beneficiaries (next of kin who will inherit the funds in your Account upon your demise);personal identification information which may include: name, ID number, telephone number, physical address, email address, names of beneficiaries and identification information, bank account details etc.By using the Service, you represent and warrant that you meet all the requirements listed above, and that you won’t use the Service in a way that violates any laws or regulations. Note that by representing and warranting, you are making a legally enforceable promise.Koa may refuse service, close accounts of any Members, and change eligibility requirements at any time.The information will be submitted online through the App and sent directly to our Third Party Partners. Once the necessary information has been provided to Koa through the App, this information will be shared with our Third Party Partners for ‘Know-Your-Customer’ (“KYC”) verification, before opening an account on your behalf. Once the KYC verification process is complete, your Account will be accessible and the funds reflecting the deposited funds. The general operating hours of our Third Party Partners are between 08:00 and 15:00, during which KYC verification and account opening will take place.

By signing up for an account and agreeing to these Terms, the Agreement between you and Koa is formed, and the term of the Agreement (the “Term”) will begin. The Term will continue for as long as you have a Koa account or until you or we terminate the Agreement in accordance with these Terms, whichever happens first.If you sign up for an account on behalf of a company or other entity, you represent and warrant that you have the authority to accept these Terms and enter into the Agreement on its behalf.

Your Use of the Services:

The minimum amount to deposit into your Koa account is Kenya Shillings One Hundred (KES 100). Any further deposits must be at or above the minimum of Kenya Shillings One Hundred (KES 100). Once a deposit has been made, this will be reflected in your account within one (1) business day, and these funds will begin to earn interest the following day.

Your initial withdrawal is required to remain held in your investment account for a minimum of fourteen (14) days before you can instruct us to withdraw any part of these funds. Any withdrawal requests can only be made from your available funds in your investment account, a withdrawal process is initiated by triggering a transaction to M-PESA through the App.Once a withdrawal request is made, Koa may take two (2) to four (4) business days to effect the withdrawal request and the standard M-PESA charges applicable will be paid by you. Any funds withdrawn shall be sent to your M-PESA mobile number provided to Koa.Funds cannot be transferred to any third party. We are not responsible for any third party fees incurred in the withdrawal of your funds.

Additional Fees:
The standard M-PESA paybill charges shall apply and be payable by you when transferring money into and out of your Account. In addition to the M-PESA charges, Koa reserves the right to charge you other expenses subject to the provision of prior notice before effecting the charges.

Interest earned on the funds deposited in an Investment Account will accrue interest on a daily basis. Our Third Party Partners will share the daily interest rates with Koa which will be reflected on the App. Koa does not control or have any influence over the interest rates set by the Third Party Partners.

Closing Your Account
You or Koa may terminate the Agreement at any time and for any reason by terminating your Koa account or giving notice to the other party. We may suspend the Service to you at any time, with or without cause. Once your account is terminated, you acknowledge and agree that we may permanently delete your account and all the data associated with it, unless otherwise required by law.

We may change any of the Terms by posting revised Terms on our Koa Site. Unless you terminate your account, the new Terms will be effective immediately upon posting and apply to any continued or new use of the Service. We may change the Service, Add-ons, or any features of the Service at any time, and we may discontinue the Service, Add-ons, or any features of the Service at any time.

Account, Password and Security
You’re responsible for keeping your account name and password confidential. You’re also responsible for any account that you have access to and any activity occurring in such account, whether or not you authorized that activity. You’ll immediately notify us of any unauthorized access or use of your accounts.
We’re not responsible for any losses due to stolen or hacked passwords. We don’t have access to your current password, and for security reasons, we may only provide you with instructions on how to reset your password. We have the right to update any of your contact information in your account for billing purposes.
In addition, you represent and warrant that all information you provide to us when you establish an account, and when you access and use the Service, is and will remain complete and accurate. We may contact you, or any seat, authorized user, or login added to your account, based on the information provided in your account.
You will be responsible for ensuring the safety, confidentiality, functionality, operation and restricted access to your mobile device or any other electronic device which you use to access the App.
Unless express written or oral communication is provided by you, Koa will assume that any instructions received in relation to your Koa Account are valid and accurate. Koa will not be responsible for any losses, damages, charges, harm or expenses that may be incurred in the event your mobile phone is stolen and any funds you hold with us are misappropriated or stolen where we receive instructions from a party other than yourself.
If your phone is stolen, we recommend that you notify us immediately to ensure that we do not process any unauthorized transaction requests. We shall reserve the right to accept or decline any further instructions until we receive notification to our satisfaction that you have full custody and control of your Koa Account in compliance with the T&Cs.

Account Disputes
You won’t request access to or information about an account that’s not yours, and you’ll resolve any account-related disputes directly with the other party. We decide who owns an account based on a number of factors, including the content in that account, and the contact and profile information listed for that account. In cases where differing contact and profile information are present or we are unable to reasonably determine ownership, we’ll require you to resolve the matter through proper channels outside of Koa.When a dispute is identified, we may suspend any account associated with the dispute, including disabling login and sending capabilities, to protect the security and privacy of the data held within the account until the dispute is properly resolved.

Charges for Add-Ons
If you use an Add-on that has a charge, then you’ll be billed that separately for as long as the Add-on is active. Certain Add-ons may require upfront payment for their entire billing cycle.

Billing Changes
We may change our fees, by posting a new pricing structure to our Koa Site or in your account and/or sending you a notification by email.

Feedback and Proprietary Rights
We own all proprietary rights in the Service, including, but not limited to, patents, trademarks, service marks, trade secrets, copyrights, and other intellectual property rights. Nothing in these Terms of Use gives you a right to use the Koa name or any of Koa’s trademarks, logos, domain names and other distinctive brand features. All right, title and interest in and to the services are and will remain the exclusive property of Koa and its licensors.You shall retain all right, title, and interest in and to the material, content, data, and information (including your personal information and the personal information of others) you submit to Koa in the course of using the Service or which Koa otherwise retrieves or accesses at your direction or with your permission (collectively, your “Content”).Subject to these Terms, you grant us permission to use or disclose your Content (including any personal information therein) only as necessary to provide the Service to you and/or as otherwise permitted by these Terms. You represent and warrant that: (i) you own or have otherwise obtained all necessary rights, releases, and permissions to submit all your Content to the Service and to grant the rights granted to us in these Terms and (ii) your Content and its submission and use as you authorize in these Terms will not violate (1) any applicable law, (2) any third-party intellectual property, privacy, publicity, or other rights, or (3) any of your or third-party policies or terms governing your Content.

Privacy Policy
Your privacy is important to us. Please read our Privacy Policy and Cookie Statement for information regarding how we collect, use, and disclose your personal information and the privacy rights available to you when you use and interact with the Service.For much of the personal information we collect and process through the Service, we act as a processor; however, there are certain instances, as described in our Privacy Policy, where we process personal information, including Content and other data from Member accounts, as a controller for important business purposes (e.g., for billing, administrative, security, and product improvement purposes).

Right to Review Content and Campaigns
We may aggregate and anonymize data, including from the Content, to create statistical information. Aggregated anonymized statistical information may be shared externally for research, marketing, or other lawful purposes.

By agreeing to these Terms, you promise to follow these rules:

Compliance with Laws
You represent and warrant that your use of the Service will comply with all applicable laws and regulations. You’re responsible for determining whether the Service is suitable for you to use in light of your obligations under any regulations.You agree to indemnify and hold us harmless from any losses, including all legal fees and expenses, that result from your breach of this Section.

LIABILITYLimitation of Liability

No Warranties
To the maximum extent permitted by law, we provide the Service as-is. This means that, except as expressly stated in these Terms, we don’t provide warranties, conditions, or undertakings of any kind in relation to the Service, either express or implied. This includes, but isn’t limited to, warranties of merchantability and fitness for a particular purpose, which are, to the fullest extent permitted by law, excluded from the Agreement. Since Members use the Service for a variety of reasons, we can’t guarantee that it’ll meet your specific needs.Use of our site is at your own risk. You are responsible for securing and configuring your information technology, computer programmes and platform in order to access our Services.IndemnityYou agree to indemnify and hold us and our Team harmless from any losses, including legal fees and expenses that directly or indirectly result from any claims you make that aren’t allowed under these Terms due to a “Limitation of Liability” or other provision. You also agree to indemnify and hold us harmless from any losses, including legal fees and expenses, that directly or indirectly result from (i) your use of the Service, (ii) your violation of any laws or regulations, (iii) third-party claims that you or someone using your password did something that, if true, would violate any of these Terms, (v) any misrepresentations made by you, or (vi) a breach of any representations or warranties you’ve made to us.

Equitable Relief
Your violation of these Terms may cause irreparable harm to us and our Team. Therefore, we have the right to seek injunctive relief or other equitable relief if you violate these Terms.

Legal Fees
If we have to provide information in response to a court order, or other legal, governmental, or regulatory inquiry related to your account, then we may charge you for our costs. These fees may include attorney and employee time spent retrieving the records, preparing documents, and participating in legal proceedings.

We and our Team aren’t responsible for the behaviour of any third parties, agencies, linked websites, or other Members, including third-party applications, products, or services for use in connection with the Service (each, a “Third-Party Integration”). Your use of any Third-Party Integration and rights with respect to such Third-Party Integration are solely between you and the applicable third party. We are not responsible for the privacy, security or integrity of any Third-Party Integration or the practices and policies of any Third-Party Integration. We make no warranties of any kind and assume no liability of any kind for your use of any Third-Party Integration.

You may not assign any of your rights under this Agreement to anyone else. We may assign our rights to any other individual or entity at our discretion.

Choice of Law
The Laws of the Republic of Kenya, will apply to any dispute related to the Agreement or the Service. Each party consents to personal jurisdiction in those courts.

Force Majeure
We won’t be held liable for any delays or failure in the performance of any part of the Service, from any cause beyond our control. This includes, but is not limited to, acts of God, changes to law or regulations, embargoes, war, terrorist acts, riots, fires, earthquakes, nuclear accidents, floods, strikes, power blackouts, volcanic action, unusually severe weather conditions, and acts of hackers, or third-party internet service providers.

Even if this Agreement is terminated, the following sections will continue to apply: Feedback and Proprietary Rights, Compliance with Laws, Limitation of Liability, No Warranties, Indemnity, Choice of Law, Severability, and Entire Agreement.

If it turns out that a section of these Terms isn’t enforceable, then that section will be removed or edited as little as required, and the rest of the Agreement will still be valid.

If we don’t immediately take action on a violation of these Terms, we’re not waiving any rights under the Terms, and we may still take action at some point.

Further Actions
You’ll provide all true and accurate documents and take any actions necessary to meet your obligations under these Terms.

Notification of Security Incident
If we become aware of a security incident related to our systems or databases that contain personal information of you or your contacts, we’ll notify you if required by law. In that event, we’ll also provide you with information about that incident so that you can evaluate the consequences to you and any legal or regulatory requirements that may apply to you, unless we’re prevented from doing so by legal, security or confidentiality obligations. Notifying you of a security incident or cooperating with you to respond to one will not be deemed an acknowledgement or assumption of any liability or fault of Koa for such incident.

Any notice to you will be effective when we send it to the last email or physical address you gave us or when posted on our Site. Any notice to us will be effective when delivered to us along to any addresses as we may later post on the Site.

Entire Agreement
These Terms and any additional terms you’ve agreed to by enabling any Add-ons make up the entire agreement between us in relation to its subject matter and supersede all prior agreements, representations, and understandings. Any Additional Terms will be considered incorporated into the Agreement when you activate the corresponding Add-on.Where there’s a conflict between these Terms and the Additional Terms, the Additional Terms will control to the extent of the conflict.

Changes to the Terms of Use
Koa reserves the right to change, revise or modify these Terms from time to time by updating this page. The most current version of the Terms will continue to govern our relationship with you.

ContactsIf you have any complaints, questions or queries, contact us at hello@withkoa.com.
EFFECTIVE DATE: 11th December, 2020.

Privacy Policy

Koa is a trademark of KOASAVE Africa Ltd. (Koa).  Koa Technology Inc is a Kenyan limited liability company with offices at Metropolitan Estate, 10 Riverside, Nairobi, Kenya.As the data collector, Koa ("we" “us” “our”) are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us and how you can exercise your privacy rights. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://www.withkoa.com/ (“our Site”) you are accepting and consenting to the practices described in this policy.Please note that by clicking the “Connect with Google or Apple” button you are agreeing that Google or Apple may share personal data held by them with us. The collection and processing of your personal data is in accordance with the National Information Technology Development Agency Act 2007, the Kenya Data Protection Act, 2019 (the “Acts”) and the provisions and prescriptions of Section 5; Part 1 and Part 2 of National Information Systems and Network Security Standards and Guidelines.

1. Key Terms:
In this privacy policy, these terms have the following meanings:"Affiliate" means an entity that directly or indirectly Controls, is Controlled by or is under common Control with an entity."Control" means an ownership, voting or similar interest representing fifty percent (50%) or more of the total interests then outstanding of the entity in question. The term "Controlled" shall be construed accordingly.“Cookies” A cookie is a small data file that is transferred to your computer or mobile device. It enables us to remember your account log-in information, IP addresses, number of times you visit, browser type and version, device details, date and time of visits."Koa’s Site(s)" has the meaning given to it in our Terms of Use"User" means any person or entity that is registered with us to use the Service.“Mobile App(s)” means any one or all of the KOA applications available for Users to use on their mobile devices."Personal Information" means any information that identifies or can be used to identify an individual directly or indirectly. Examples of Personal Information include, but are not limited to, first and last name, date of birth, email address, gender, occupation, or other demographic information, identity card, financial information.“Services” has the meaning given to it in our Terms of Use.

2. Information we may collect from youThe information that we collect depends on the context of your interaction with Koa, your account settings, the products and features you use, your location and any applicable laws. We may collect and process the following data about you:
Information you give us: You may give us information about you by filling in forms on our site (https://www.withkoa.com/ ) and by allowing us to access your information on social media sites (including but not limited to Facebook, Twitter and LinkedIn) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, search for a feature, your activity levels on boards or other social media functions on the applicable social media sites, the applications you use on social media sites, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, login information for social networking sites, financial and credit card information, personal description, current and former places of employment, education, names of colleagues, contacts and friends, photographs, and lists of family members.

Information we collect about you:  With regard to each of your visits to our site we may automatically collect the following information:technical information: including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. If you are using your mobile phone to access our site, we may also collect information about the cellular network of you mobile device, your mobile device’s operating system or platform and the type pf mobile device you are using.Log and usage data: including information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, performance of our services, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from others:  We may obtain information about you if you use any of the other websites we operate, the other services we provide and/or the social media sites which you login to via our site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, social media sites, advertising networks, analytics providers, search information providers, credit bureaus, and financial services and credit providers) and may receive information about you from them.

3. Cookies
Our website uses cookies to distinguish you from other users of our website. We may use the data to provide you with a good experience when you browse our website and also allows us enhance the experience on our site. By visiting our website, and accepting our use of these cookies, you consent to the placement of cookies and beacons in your browser and HTML-based emails in accordance with this Privacy Policy.
Use of the Information We use information collected (alone or in combination with other data we source) about you  in the following ways:
Information you give us: We will use this information:to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us to communicate information about other goods and services we offer that are similar to those that you have already purchased or enquired about.subject to the marketing preferences you have selected on our website, to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a product or service which you were previously interested in. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this to notify you about changes to our service to provide support and improve the service to ensure that content from our site is presented in the most effective manner for you and for your device.To enforce compliance with our Terms of Use.To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Disclosure and sharing of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries and our Affiliates. We may share your information with selected third parties including:Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.Advertisers and advertising networks that we may partner with who require the data to select and serve targeted adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in Lagos State). We may make use of the personal data we have collected from you to enable us to evaluate and improve our Services.Analytics and search engine providers that assist us in the improvement and optimization of our site. We may disclose your personal information to third parties: a) In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. b) If OFIL or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements or to protect the rights, property, or safety of OFIL, our customers, or others. This includes exchanging information with law enforcement and other companies and organizations for the purposes of fraud protection and credit risk reduction.A potential buyer (and its agents and advisors) in the case of a sale, merger, consolidation, liquidation, reorganization, or acquisition. In that event, any acquirer will be subject to our obligations under this privacy policy, including your rights to access and choice. We will notify you of the change either by sending you an email or posting a notice on our Site.any other person, with your consent.

6. International data transfers
Information that we collect may be stored, processed in, and transferred between any of the countries in which we operate, in order to enable us to use the information in accordance with this policy. We take reasonable steps to ensure any such information transferred to other countries shall be in compliance with applicable data protection laws and regulations.

Customer consent
By ticking the “I agree to the Terms and Conditions”, which you hereby adopt as your electronic signature, you consent and agree that:We can provide materials and other information about your legal rights and duties to you electronically.We are authorized to share, receive and use data/information collected from your transaction, in the terms of this Privacy Policy, with other affiliated third parties including but not limited to switching companies, mobile network operators, electricity companies, aggregators, credit bureaus, other financial institutions, e-commerce platforms.

8. Where we store your personal data
The data that we collect from you is stored on our secure servers using AWS. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorizes access.

Data retention
Unless a longer retention period is required or permitted by law, we will only securely hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy.Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes and we will ensure this is stored securely.

Your rights
You have the right to ask us not to process your personal data for marketing purposes and to withdraw your consent at any time. Please note that the withdrawal of your consent will not affect the lawful processing of data which we have obtained based on your previous consent. We will usually inform you (before collecting your data) if we intend to use your data for the aforementioned  purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.
You can also exercise the right at any time by contacting us via email at info@withkoa.com. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

11. Dispute resolution:
Koa maintains a data breach procedure in order to deal with incidents concerning Personal Information or practices leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Information stored or processed.The following key measures and guidelines will be followed in the case of other disputes:Koa shall respond to and maintain a complaint register of all complaints lodged through our service contacts in a CRM. The user will be contacted to verify issues through a series of manual user testsFor any complaint relating to fraud or system breaches, Koa will respond to the complaints after due inquiry / investigation.The senior management will review complaints register along with responses and the unresolved complaints at the end of each day and ensure that complaint resolution guidelines are complied with.

12. Remedies
Each of the parties will be entitled to enforce its rights in the event of a breach of the terms of this privacy policy, to recover damages caused by any breach of the provisions herein and to exercise all other rights existing under law. Any claim or dispute arising in relation to this privacy policy shall be subject to the jurisdiction of the courts of the Republic of Kenya. We shall not be liable for any breach where a claim in respect of such breach is not brought within one month of the date that such breach arose.

13. Limitation of liability
Notwithstanding any other provision in this privacy policy, neither Koa, its affiliates, officers, directors, employees, attorneys or agents shall have any liability with respect to, and you hereby waive, release and agree not to sue any of them upon, any claim for any special, indirect, incidental, consequential damages suffered or incurred by you in connection with, arising out of, or in any way related to, a breach of this privacy policy.

14. Access to informationThe Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee in providing you with details of the information we hold about you.We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes to this policy.

15. Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Koa via email at info@withkoa.com.
EFFECTIVE DATE: 11th December, 2020.

Cookie Policy

Our Cookies Policy explains our principles when it comes to the collection, processing, and storage of your information though Koa’s website (the Website) and mobile application (the Koa App). This policy specifically explains how we, our partners, and users of our services deploy cookies, as well as the options you have to control them.

This policy explains the following:
- What are cookies?
- When do we use cookies?
- What type of cookies do we use?
- What data is tracked or collected?
- How can you control cookies?

This Cookie Policy should be read together with our Data Protection Policy and Privacy Policy.

What are cookies?
Cookies are small files that will be stored on your computer once you have visited our Website. The cookies hold specific data on how you as the user interact with our Website.

When do we use cookies?
Our organization uses cookies if you have an account with us when you visit our Website. Once you visit our Website for the first time the cookies will be installed on your web browser. The cookies will then record when you visit the Website again.

What types of cookies do we use?
As Koa we may opt to use a variety of cookies which are outlined below.

First party cookies - they collect data on page views, sessions and number of users. These cookies persist on your browser.
Third party cookies - these cookies are placed by our technical partners. They allow us to evaluate the site's performance so we can continuously improve your user experience by understanding how users behave in different areas of our site. Our Website also includes social media links and these applications may collect information such as your IP address, which page you are visiting on our sites, and may set a cookie to function properly. Your interactions with these applications are governed by the privacy policy of the company providing it.
Session cookies - they expire immediately or within a few seconds of you leaving our Website. We use these cookies while you are logged in and calculate each session for analytical purposes.
Persistent cookies - used to keep you logged in to the account on our Website.
Secure cookies - they are encrypted files that enable us to securely facilitate safe money transactions.

What data is tracked or collected?
The cookies collect the following data:A randomly generated and unique number used to recognize your computer;The domain name of the website that the cookie refers to;Time spent on the Website or individual sub-pages;Data entered via web forms- such as email address, name or telephone number; andMetadata including the expiry date or time of a cookie, the path, and the security specifications.

How can you control cookies?
You can choose to allow us to use cookies for the express purposes stated in this policy or you may choose to restrict the use of the cookies by disabling them. Restricting the use of cookies will not stop you from continuing to use our Website. However please note that if you disable cookies, some of the features of our service may not function correctly or at all.

Data Retention Policy

The purpose of this Policy is to ensure that necessary records and documents are adequately protected and maintained and to ensure that records that are no longer needed by Koa or are of no value are discarded at the proper time in accordance with Koa’s policies and prevailing laws and regulations.

This Policy is also for the purpose of aiding employees and consultants of Koa in understanding their obligations in retaining all personal information in written paper for or electronic documents - including e-mail, Web files, text files, sound and movie files, PDF documents, and all Microsoft Office or other formatted files. All employees and consultants of Koa, contractors and external parties with access to Koa’s information systems are bound by this Policy.

Description of types data retained
In its day to day functions Koa retains data about:
- Customers;
- Current, past and prospective employees and consultants;
- Stakeholders;
- and Other third parties who interact with Koa. 

The information we retain may include:
-Telephone numbers
- Physical addresses 
- Copies of identification documents Passports information 
- KRA PIN certificates 
- Medical bio data of our employees/consultants
- Gender
- Ethnicity
- History of conviction Sexuality
- Race 
- Education and professional qualifications
- Marital status
- Family information
- Financial information 

Guidelines and Procedures
It is our intention to ensure that all records and the information contained therein is: 
Accurate - records are always reviewed to ensure that they are a full and accurate representation of the transactions, activities or practices that they document.
Accessible - records are always made available and accessible when required (with additional security permissions for select staff where applicable to the document content).
Complete - records have the content, context and structure required to allow the reconstruction of the activities, practices and transactions that they document
Compliant - records always comply with any record keeping legal and regulatory requirements.
Monitored – company, staff, and system compliance with this Data Retention Policy is regularly monitored to ensure that the objectives and principles are being met.

Data Storage
Documents are always retained in a secure location, with authorized personnel being the only ones to have access. Once the retention period has elapsed, the documents are either deleted, erased, anonymized or pseudonymized depending on their purpose, classification and action type.

Retention Period
All records retained during their specified periods are traceable and retrievable. Any file movement, use or access is tracked and logged, including inter-departmental changes. All information is retained, stored and destroyed in line with legislative and regulatory guidelines. For all data and records obtained, used and stored by Koa, we: 
- carry out periodical reviews of the data retained, checking purpose, continued validity, accuracy and requirement to retain;
- establish periodical reviews of data retained; and
- establish and verify retention periods for the data, with special consideration given specifically to the Koa’s business needs, types of personal data and subjects, the nature of and lawful basis of data processing necessary.  

Where it is not possible to define a statutory or legal retention period, as per the law Koa will identify the criteria by which the period can be determined and provide this to the data subject on request.

Destruction and Disposal of Records and Data
All information of a confidential or sensitive nature on paper or electronic media must be securely destroyed when it is no longer required after a period of seven (7) years. This ensures compliance with the Data Protection laws and the duty of confidentiality we owe to our employees, clients and customers.
We are committed to the secure and safe disposal of any confidential waste and information assets in accordance with our contractual and legal obligations and that we do so in an ethical and compliant manner.

Suspension of record disposal in event of litigation or claims
In the event Koa is served with any request for documents or any employee/consultant becomes aware of a governmental investigation or audit concerning Koa or the commencement of any litigation against or concerning Koa, such employee/consultant shall inform Koa’s Management and any further disposal of documents shall be suspended until such time as Koa’s Management, with the advice of counsel, determines otherwise. Koa’s Management shall take such steps as is necessary to promptly inform all staff of any suspension in the further disposal of documents.

Right to erasure and rectification
We recognize that data subjects have the right to request us to: rectify without undue delay personal data in our possession or control that is inaccurate, outdated, incomplete or misleading; orerase or destroy without undue delay personal data that we are no longer authorized to retain or that is irrelevant, excessive or obtained unlawfully.The procedure for making a request for erasure or rectification can be found in the Data Requests Procedure manual. 

Retrieval of data 
All requests for data shall be made by filling a data request form which shall be lodged with the relevant department and the designated data protection officer (where applicable). Every customer has the right to access their information held by Koa and shall be guided to do so as set out in the Data Request Manual.
Retrieval of online records shall not exceed 30 days unless there are certain prevailing circumstances preventing compliance in which case, the requesting customer shall be informed of the delay immediately.
Where any information requested is required for purposes of protection of life or liberty of a person, the duration for retrieval shall be within 48 hours from the time of request. Koa may, where such retrieval requires an extensive search through a large amount of information and meeting the stipulated time will unreasonably interfere with its activities or where consultations are necessary before the information is released, extend the period to not more than fourteen (14) days or as the law may provide from time to time.

Appropriate information handling is critical to the protection of customer data, employees’ information, third party information and for the security of Koa’s operations. Any employee who does not comply with this policy shall be subject to disciplinary action.
Any third party who has access to Koa and its customers’ information who does not comply with this policy shall be in breach of their contractual terms and obligations.
All employees/consultants shall be responsible for the implementation and maintenance of the requirements of the law and this policy.
Koa shall be accountable for ensuring that appropriate security controls are identified, and their compliance measured and shall audit the security controls from time to time. 

Where systems, procedures or processes are not able to meet these requirements they should be reviewed by Koa’s Management. Where an appropriate business justification exists, exceptions may be sought.

Sign up to our newsletter today

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Download Koa from App Store or Google Play Store